We welcome your feedback

At Family Doctors we seek to provide quality health care and advice. 
Your feedback is important to us.

We are committed to improving customer experience of our services.

It's easy to give feedback

Here is our handout that explains how to give feedback and outlines what we will do once we have received your feedback.

  • Complete the online feedback form below; it will be acknowledged by a member of our staff. Please allow 5 working days to receive an initial response.
  • Alternatively, after your appointment, you can speak with the Practice Manager or receptionist about your experience before you leave. If they are not readily available, you can ask for a Feedback form to fill out and hand in before you leave.

We want you to know

  • We take your privacy seriously, and will ask your permission to share information with the relevant staff member/s to resolve any issue that has arisen.
  • Our feedback process follows guidelines set by the Health and Disability Commission, which promotes and protects the rights of patients.
  • You can ask for free help and advice from The Consumer Advocacy Service
  • If you feel your privacy has been breached, you can contact the Privacy Commissioner.

Feedback form