{"id":25,"date":"2015-12-03T02:43:55","date_gmt":"2015-12-03T02:43:55","guid":{"rendered":"http:\/\/www.pyespadoctors.co.nz\/?page_id=16"},"modified":"2023-09-20T22:19:28","modified_gmt":"2023-09-20T22:19:28","slug":"find-out-more","status":"publish","type":"page","link":"https:\/\/familydoctors.co.nz\/find-out-more\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\n
Please click on the bars below to see answers to most of our commonly asked questions<\/p>\n
Please ring our receptionist and let her know if you are running late. On some occasions you may be asked to re-schedule.
NOTE: In the mid-afternoon, allow time for Tauranga’s end-of-school traffic congestion.<\/p>\n\t\t\t\tMissed Appointment \n\t\t\t\t
New Patients<\/b><\/p>\n
After we have requested and received\u00a0your medical file from your previous GP,\u00a0we will contact you and ask you to make a New Patient appointment with one of our nurses.<\/p>\n
This appointment can take up to 30 minutes – to go through your medical history, check that recalls are up to date, measure vital signs, and go over current health issues. \u00a0After this appointment, you may make a GP appointment as required.<\/p>\n
Can I see the doctor before my notes have arrived?<\/b>
The usual procedure is for notes to arrive and to have a nurse appointment, before seeing the doctor.\u00a0 In exceptional circumstances a doctor may agree to see you earlier.\u00a0 A higher fee may apply.<\/p>\n\n\t\t4. Email and Phone Consults, Home Visits\u00a0\n\t<\/h4>\n\t\t\t\tEmail and Phone Consults, Home Visits\u00a0\n\t\t\t\t
We are able to do email and phone consultations, at a fee. We are also able to schedule a same day home visit during our lunch break or at the end of our working day, if at all possible, but there is a charge for this. Fees are displayed on our website and in our reception area.<\/p>\n
\u00a0If any of your personal details change, for example your address or name or telephone details – please inform the reception staff as soon as possible as we may need to contact you urgently.<\/p>\n
How do I enrol?\u00a0<\/b><\/p>\n Prior Medical Notes<\/b><\/p>\n As soon as you complete your enrolment with us, we will request your previous notes.\u00a0 Notes from within NZ are received electronically and this process takes approximately one week.<\/p>\n I am from overseas and don’t have the relevant passport\/visa documentation for enrolment. Can I still be a Family Doctors patient?\n
<\/b>
If you live in NZ on a non-work visa or short-term work visa, you can register as a regular patient with Family Doctors. However, higher fees are payable as you will not receive the same Government-subsidies as an enrolled patient.
NOTE: Children’s scheduled immunisations are still free for registered (unenrolled) patients.<\/p>\n\n\t\t9. Suggestions and Complaints Procedure\n\t<\/h4>\n\t\t\t\tSuggestions and Complaints Procedure\u2028\n\t\t\t\t