How do i make an appointment?

We encourage you to plan your appointments ahead. In this way you are more likely to get the doctor and the time slot you prefer.

We offer face-to-face (in person) and telephone consultations.  The same fees apply for both.

Appointments can be booked in two ways:

  • Online via the My Indici app which is available 24/7.  To sign up for My Indici or find out more click here.  This is for standard, non-urgent appointments only.
  • Phone your Family Doctors location during opening hours and speak to the receptionist:

-  Pyes Pa Road:  8.00am – 4.30pm

-  The Lakes:  9.00am-4.00pm

-  Brookfield on Otumoetai:  8.30am – 4.30pm

Please tell the receptionist if more than one family member needs to be seen.

You are welcome to bring a support person along to any consultation.

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How long is an appointment?

A standard consultation is up to 15 minutes long. A doctor can generally discuss one new issue or two existing issues in that timeframe.

If you have several concerns to discuss, please speak with the receptionist to book extra time.  Fees are time related and an additional fee may be charged for complex or longer consultations.  Some procedures are given longer time slots routinely – for example: driver licence medicals, minor surgery, diabetic reviews, and smears.

What happens if I cant make it to an appointment?

f you are running late, please ring our receptionist and let her know.  On some occasions you may be asked to re-schedule. (Note: Remember to allow extra time for congested traffic after 3pm.)

Missed Appointment - Please advise us if you are unable to attend your appointment.  If no notice is given, you may be charged for your appointment (including a service fee for child appointments).

Keeping on time

If punctuality is important for you, try booking your appointment at the start of a morning or afternoon session.

Our objective is to be able to listen to and address your concerns well, but also keep to our appointment times.  We know some doctors can run late (some more than others!) Delays can occasionally occur due to emergencies.

Running overtime can also be amplified by people bringing multiple issues which they want sorted on the day.  This is inconsiderate of fellow patients who end up waiting longer.

If you do have a significant issue or several issues, speak with the receptionist, to book a longer appointment.